Frequently asked questions
I am interested in getting my bag painted, where do I start?
The first step is to send us your bag style (or a pic of it) and any ideas you have. Feel free to also email any inspiration pics as well...they don't have to be bag related either. From there, we can work out a quote for you and give you a turnaround. See our Get a Quote link or email us directly if you are sending photos at email@example.com
Are the items in your shop guaranteed authentic?
What is your pricing for custom artwork?
Pricing varies by complexity of the design and size. Our minimum for any customization starts at $150 and can go up to $2500. Submit an inquiry along with all of the info about your bag, ideas, placement, etc. and we will let you know. If you need help deciding on a design, just ask:)
What is the turnaround time?
Pre-painted items in our shop ship within 1-2 business days. The usual turnaround for custom items is 4-8 weeks once received. Sometimes we get extremely busy and do have to emplement a waitlist. It changes weekly so please contact us if you have any questions on the turnaround time.
How and when do I pay?
Customization: Once a quote is established, we will email you a total and give you return shipping and payment options. Payment is due before any prepping/painting begins. If the order is over $400 or there is a waitlist, half of the payment (less shipping) is due up front and the remainder is due once the painting is complete and before return shipment.
If you are in the Houston area I can usually arrange to meet and pick up/drop off your item.
Will the paint last? Is it waterproof?
We meticulously prep each item to be painted so that the paint adheres correctly and for the long haul. The finest quality leather paints and varnishes are used for each of our pieces which are water resistant. A little water will wipe right off but please dont throw your bag in the ocean,)
Due to the customized nature of the items, we do not offer any refunds or exchanges.
For custom orders, do you provide a mock up?
Prior to payment, I do not do mock-ups unless it is neccessary for my quoting purposes. If you would like a photoshop mock-up or drawing designed before you decide to order, I can do that for a design fee.
Can you paint anything?
YES:) Check out our galleries to see some previous works.