faq

Frequently asked questions

I am interested in getting my bag painted, where do I start?


The first step is to send us your bag style (or a pic of it) and any ideas you have. Feel free to also email any inspiration pics as well...they don't have to be bag related either. From there, we can work out a quote for you and give you a turnaround. See our Get a Quote link or email us directly if you are sending photos at stzacustoms@gmail.com




Are the items in your shop guaranteed authentic?


Yes! We buy our items from reputable resellers only and thoroughly inspect each item before painting on them.




What is your pricing for custom artwork?


Pricing varies by complexity of the design and size. Our minimum for any customization starts at $150 and can go up to $2500. Submit an inquiry along with all of the info about your bag, ideas, placement, etc. and we will let you know. If you need help deciding on a design, just ask:)




What is the turnaround time?


Pre-painted items in our shop ship within 1-2 business days. The usual turnaround for custom items is 4-8 weeks once received. Sometimes we get extremely busy and do have to emplement a waitlist. It changes weekly so please contact us if you have any questions on the turnaround time.




How and when do I pay?


Customization: Once a quote is established, we will email you a total and give you return shipping and payment options. Payment is due before any prepping/painting begins. If the order is over $400 or there is a waitlist, half of the payment (less shipping) is due up front and the remainder is due once the painting is complete and before return shipment. Shop Items: To pay in full and get your item right away, just add it to the cart, pay, and we ship within 1-2 business days. If you would like to do our layaway option (available for items over $500), please contact us via email at stzacustoms@gmail.com An initial, nonrefundable deposit must be made to hold your order and be marked as sold. Layaway payments can be made through Paypal, Venmo, or check.




Shipment/Pick up


If you are in the Houston area I can usually arrange to meet and pick up/drop off your item. For return shipment, I ship USPS Prioirty unless clients have a Fedex or UPS account they would rather us charge to. I always reccomend insuring your items both ways for the full amount as we are NOT responsible for anything lost or damaged during shipment. There has never been an issue other than an item arriving a little late, but better safe than sorry.




Will the paint last? Is it waterproof?


We meticulously prep each item to be painted so that the paint adheres correctly and for the long haul. The finest quality leather paints and varnishes are used for each of our pieces which are water resistant. A little water will wipe right off but please dont throw your bag in the ocean,) Your work of art will last forever as long as it is cared for. A care guide is sent back with each peice. As everyone uses their bags/accesories differently, we do guarantee the artwork from peeling or cracking for 45 days. After that, if you need a touch up, we will be happy to do it for a small restoration fee.




Refund Policy


Due to the customized nature of the items, we do not offer any refunds or exchanges.




For custom orders, do you provide a mock up?


Prior to payment, I do not do mock-ups unless it is neccessary for my quoting purposes. If you would like a photoshop mock-up or drawing designed before you decide to order, I can do that for a design fee. Once your order is placed and your item is received, I will do a mock-up for you if needed for size/placement approval before I begin painting:)




Can you paint anything?


YES:) Check out our galleries to see some previous works. We do only paint on leather or leather like surfaces though. For portraits or pets, we do paint directly from the photograph provided. Any changes to the original picture may alter the appearance of the person/pet.





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